Source:HIKING(BINZHOU) INTERNATIONAL TRADING SERVICE CO.,LTD AddTime:2014/12/15 15:14:10
Foreign trade is a very test work, need a good foreign trade communication skills contributed to the final success.
A secret make a good host
If the communication is carried out in your company, but should provide a comfortable place to communicate the opponent outside, more should as far as possible with the opponent, services and equipment to help communicate to give him. For example, proudly told him "You can use our office equipment if necessary." (if necessary, you can use our office equipment. Assist the communication content) opponent to do the right measure, the results may also be on extremely favorable.
Two tips to ask each other's opinions
Everyone hope that their opinions are valued. When you and others to communicate when, in addition to speak his mind outside, ready to be added "What is your opinion?" (what's your opinion?) or "I'd like to hear your ideas about the problem." (I want to listen to your opinions on the problem. ) not only make the other person feel valued, more make you for the exchange of ideas and gradually reached an agreement.
Three tips to communicate the opponent showing kindness and welcome
If the communication is initiated by your opponent, provide all convenience, can make the communication began in the friendly harmonious atmosphere. Especially when you communicate the opponent is from afar, you tell him warmly: "I will arrange everything." (I will arrange everything. ) not only to show your sincerity, also can make him in don't have to worry about accommodation and other trivial cases, concentrate on communicating with your.
Four tips for proper arrangements for our appointment
When you plan to travel overseas, visiting customers, you must first notify the other party to the letter. Abroad date and purpose before taking Telex or telephone to confirm access. If visiting temporary decision, also want to through each other's secretary arranged, told her: "I'd like to make an appointment with Mr.Lee." (I'd like to make an appointment with Mr. lee. ) let the other side prepare for your visit, will have the mood and you negotiate.
Should avoid interference in secret five communication
If the communication is the place in your company, please urge your subordinates, do not do unnecessary interference in the communication process. Because of excessive interference will affect the willingness to communicate and warmly.
Secret six to observe the proprieties
Communication, still have to comply with generally pursued the etiquette and maintain good manners, it can increase people fond of you, improve your communication efficiency. In addition, poor posture, look right and left in the opponent to speak, is enough to make people have a negative impression of the body, and reduce your business cooperation with us interest.
Secret seven timely admit their mistakes
If you are obviously wrong, and caused great or small harm to others, one filled with regret "I'm sorry. It's my fault." (sorry, is my fault. ) can usually obtain forgiveness. Even if he is very upset, or at least slightly ease the mood. Do meaningless excuse, only added fuel to the flames, escalation.
Secret eight complain not vexatious
Complain about sth to people with angry mood, probably is disgusted, and make the results backfire. The waiter the wrong food, hotel chambermaid forgot to clean up your room, things and so on specified goods not sent your order, really annoying. But angry does not solve the problem, as calm and firm tone to tell each other "I have a complaint to make." (I have a complaint. ) and then told him what had happened.
Secret nine data must be full and complete
Specific goods are usually more convincing than verbal description. When a customer to hear you say "We have a pamphlet in English." (we have English brochure. ) or "Please take this as a sample" (please take this as a sample. ), will be a substantial increase in interest, and then ask you many products and related problems. If you collect data comprehensively, can answer. This is very advantageous in business communication.
Ten tips to ease the tense atmosphere
When the meeting was lengthy and was dull and tense atmosphere, are unable to obtain satisfactory results do meaningless stalemate. If can not interrupt each other circumstances put forward "How about a break?" (how about a break?) will be able to accept each other, the tense atmosphere immediately to the solution. When you go to the conference table, was able to clear way to communicate.
Eleven tips to articulate their ideas and decisions
If the communication occasions, you can not accurately tell the hearts of ideas, not only can make the other side to hear an inkling, may let the person think you don't know about the situation, and to lose and communicate your interest. Imagine if you describe the accident to the police in the event when you remind him "Ihad theright-of-way." (I had the right. ) or didn't tell him "I think I should call a lawyer." (I think I should get a lawyer. ) so you may suffer. There are many especially need to provide detailed data, for example: description of your illness to the doctor, you have to tell the barber hair, to explain to the customer product characteristics. Usual attention to Anglo American people response to this kind of situation, you in this regard English will make progress!
Twelve tips to find the crux of the problem
Any conflict or misunderstanding, there are potential causes. Why is your old customers this time
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